The confrontation approach focus on identifying the underlying problem and working out solutions for it in a way that allows the involved parties to work through their disagreement.
Compromise involves working out a middle ground that satisfies all parties to some degree. This can be called the win-win approach.
Smoothing de-emphasizes differences between points of view and focuses on commonalities.
Forcing approach requires others to yield to the point of view of one side or another. It is also also call the win-lose approach and can increase conflict.
Withdrawal involves avoiding or retreating from the conflict or potential conflict and allowing the involved parties to work out the conflict on their own.
Sunday, June 1, 2008
Handling Conflict Management in PMP
Ways to handle Conflict Management includes:
Suggested Study Materials
- PMP-Preparation Recommended Books
- PMP Exam Prep, Fifth Edition: Rita's Course in a Book for Passing the PMP Exam
- A Guide to the Project Management Body of Knowledge, Third Edition (PMBOK Guides)
- The PMP Exam: How to Pass On Your First Try (Test Prep series)