Sunday, June 1, 2008

Way to handle Conflict

Conflict management consists of one or more strategies for dealing with disagreements that may detrimental to team performance.

Basic approaches for handling conflicts includes confrontation, compromise, smoothing, forcing and withdrawal.

Problem solving techniques includes:
  • Define the cause of the problem, not just the symptoms of the problem.
  • Analyze the problem.
  • Identify solutions.
  • Implement a decision.
  • Review the decision and confirm that the decision solved the problem.

Recommended Books on PMP

Suggested Study Materials

  • PMP-Preparation Recommended Books
  • PMP Exam Prep, Fifth Edition: Rita's Course in a Book for Passing the PMP Exam
  • A Guide to the Project Management Body of Knowledge, Third Edition (PMBOK Guides)
  • The PMP Exam: How to Pass On Your First Try (Test Prep series)