Sunday, July 6, 2008

Communication Model

Communication model looks like a circle with 3 parts:
  • the sender, the message and the receiver.

Each message is encoded by the sender and decoded by the receiver.
  • this is also based on the receiver's education, experience, language and culture when decoding the message.

Effective communication involves:
  • Nonverbal
    55% of all communications are non-verbal

  • Para-lingual
    Pitch and tone of voice helps to convey a message

  • Feedback
    Getting feedback from the receiver whether they have understand the message

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Recommended Books on PMP

Suggested Study Materials

  • PMP-Preparation Recommended Books
  • PMP Exam Prep, Fifth Edition: Rita's Course in a Book for Passing the PMP Exam
  • A Guide to the Project Management Body of Knowledge, Third Edition (PMBOK Guides)
  • The PMP Exam: How to Pass On Your First Try (Test Prep series)