Friday, March 7, 2008

Total Quality Management in PMP

Total Quality Management (TQM) is:
  • an approach to create customer satifaction by empowering workers.
  • on going process rather than a one-time event (ie continuous improvement).

Continuous Improvement is small improvements in products or processes to reduce costs and ensure consistency of performance of product of products or service.

Fitness for Use - The product or service is capable of being used.

Fitness for Purpose - The product or service will meet its intended purpose. No gold plating.

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Recommended Books on PMP

Suggested Study Materials

  • PMP-Preparation Recommended Books
  • PMP Exam Prep, Fifth Edition: Rita's Course in a Book for Passing the PMP Exam
  • A Guide to the Project Management Body of Knowledge, Third Edition (PMBOK Guides)
  • The PMP Exam: How to Pass On Your First Try (Test Prep series)